Phil Burrows is a visionary & results-driven executive recognized for leading large-scale digital, product, & marketing transformations across Fortune 15 enterprises. With over 12 years of experience driving growth, innovation, & customer-centric strategies, Phil has built a reputation for transforming complexity into a competitive advantage & delivering measurable business impact at a global scale. Most recently, he served as Senior Director & Head of Consumer Digital Sales & Experience at Verizon Communications where he led a $23 billion e-commerce & digital sales portfolio spanning mobile, web, & app platforms. 

Under his leadership, Verizon has achieved record performance, including $1.2 billion in incremental revenue, a 30% year-over-year sales growth, &  operating yields exceeding 70%, through the strategic integration of AI-driven personalization, predictive analytics, & end-to-end product modernization. Over the course of his career, Phil has spearheaded multi-year enterprise transformations that unify product strategy, marketing, & the customer experience into cohesive, growth-oriented ecosystems. 

His leadership of Verizon’s Home Digital Commerce & Marketing organization resulted in a $5 billion annualized revenue growth through strategic commercialization of new growth  initiatives & connected commerce capabilities. Earlier, he pioneered the company’s Real-Time Marketing operating model, establishing a data-driven framework that redefined how Verizon engages, retains, &  grows its customer base.

In addition to his enterprise leadership roles, Phil is the Founder of Burrows & Co Digital Advisory, where he advises organizations on digital transformation, AI strategy, and product modernization. Operating this practice keeps him closely connected to emerging industry trends and gives him an external, cross-industry perspective that strengthens his ability to drive modern, scalable outcomes. 

A recognized thought leader in AI-enabled marketing, digital commerce, &  leadership transformation, Phil serves as an Advisory Board Member for CMSWire by Simpler Media &  as a Founding Member of The Athena Project, a network for executives shaping the next generation of digital-native leadership. He is also a frequent keynote speaker & mentor, contributing to industry discussions on customer experience, innovation culture, & the responsible use of artificial intelligence in the business sector. 

Phil holds a Master of Business Administration (MBA) from Centenary University, an Executive Leadership Certificate from Cornell University, &  a Bachelor of Arts in Communications (Public Relations & Psychology) from Seton Hall University. Grounded in strategic foresight &  operational excellence, Phil continues to inspire teams &  organizations to think boldly, execute decisively, & lead with purpose, helping enterprises evolve from digital transformation to sustained market leadership.