Phil Burrows is a visionary & results-driven executive recognized for leading large-scale digital, product, & marketing transformations across Fortune 15 companies & enterprise-scale organizations. With over 13 years of experience driving growth, innovation, & customer-centric strategies, Phil has built a reputation for transforming complexity into competitive advantage & delivering measurable business impact at global scale. Most recently, he served as Senior Director & Head of Consumer Digital Sales & Experience at Verizon Communications, where he led a $23 billion e-commerce & digital sales portfolio spanning mobile, web, & app platforms.

Under his leadership, Verizon achieved record performance, including $1.2 billion in incremental revenue, 30% year-over-year sales growth, & operating yields exceeding 70%, driven by the strategic integration of AI-powered personalization, predictive analytics, & end-to-end product modernization. Over the course of his career, Phil spearheaded multi-year enterprise transformations that unified product strategy, marketing, & customer experience into cohesive, growth-oriented ecosystems.

His leadership of Verizon’s Home Digital Commerce & Marketing organization resulted in $5 billion in annualized revenue growth through the strategic commercialization of new technology, product innovation, & scaled growth initiatives. Earlier, he pioneered Verizon’s data-driven, real-time digital marketing operating model, establishing a continuous experimentation & personalization framework that materially improved customer engagement, retention, & sustainable growth across the business.

In addition to his enterprise leadership roles, Phil is the Founder of Burrows & Co Digital Advisory, an independent advisory business where he advises organizations on digital transformation, AI strategy, & product modernization. Through this work, he brings clarity to complexity, helping enterprises unlock tangible commercial growth by translating digital & AI strategy into actionable operating models, prioritized execution, & measurable outcomes.

A recognized thought leader in AI-enabled marketing, digital commerce, & leadership transformation, Phil serves as an Advisory Board Member for CMSWire by Simpler Media & as a Founding Member of The Athena Project, an exclusive senior executive community shaping the next generation of digital-native leadership. He is also a frequent keynote speaker & mentor, contributing to industry dialogue on customer experience, innovation culture, & the responsible use of artificial intelligence in the business sector.

Phil holds a Master of Business Administration (MBA) from Centenary University, an Executive Leadership Certificate from Cornell University, & a Bachelor of Arts in Communications (Public Relations & Psychology) from Seton Hall University. Grounded in strategic foresight & operational excellence, Phil continues to inspire teams & organizations to think boldly, execute decisively, & lead with purpose, helping enterprises evolve from digital transformation to sustained market leadership.